• Information regarding the local offer, local policy and SEN/ disability law from independently trained staff.
  • Advice for parent/carers, children and young people on gathering, understanding and interpreting information and applying it to their own situation.
  • Personalisation of personal budgets.
  • Information on the local authority’s processes for resolving disagreements, its complaints procedures and means of redress.
  • Signposting children, young people and parents to alternative and additional sources of local and national information, advice and support.
  • Individual casework and representation where needed including support in attending meetings, contributing to assessments and reviews and participating in decisions about outcomes for the child or young person.
  • Support for parents and young people in managing mediation and appeals to the SEND Tribunal.